Parent Communication Guidelines

Our Process

To help ensure clear and timely communication, JCA has established a process for addressing concerns. This guide explains which types of issues should be handled by the Front Office, Teacher or Support Staff, Business Manager, or Campus Director.

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Front Office

General inquiries and administrative support.

Teachers & Support Staff

General questions or comments regarding: academic progress, classroom performance, homework, behavior expectations.

Business & HR Manager

Financial inquiries or facility related concerns.

Campus Director

Overall student support and development, ongoing academic and behavior expectations.

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Front Office

General inquiries: For general questions, scheduling appointments, or obtaining information not found on our website, please reach out to the Front Office staff. Call 515-265-0603.

Administrative support: The Front Office can assist with administrative tasks, such as updating contact information, obtaining school records, or coordinating communication with other school personnel.

Teachers & Support Staff

Academic matters: Questions or concerns regarding a student’s academic progress, classroom performance, homework assignments, or curriculum should be discussed directly with the respective teacher(s) involved.

Classroom behavior: Teachers are responsible for addressing minor behavioral issues within their classrooms and should be contacted for concerns related to student conduct during class time.

Business & HR Manager

Financial inquiries: Any questions regarding tuition, fees, payment schedules, financial assistance, or other financial matters should be directed to the Business Manager.

Facility-related concerns: Issues pertaining to facilities maintenance, cleanliness, safety, or campus infrastructure should be reported to the Business Manager for resolution.

Campus Director

Behavioral concerns: Ongoing issues related to student behavior, discipline, or conflicts among students should be directed to the Campus Director after conversations have been had with respective teacher(s). This includes instances of bullying, harassment, or disruptive behavior in the classroom.

Other Support: Parents seeking guidance or support for their child’s social-emotional well-being, academic challenges, or personal issues should contact the Campus Director for assistance and direction.

Please adhere to this process. By directing inquiries and issues to the appropriate administrative level, we can ensure efficient resolution and support for all involved. While the Head of Schools is available for significant matters, we trust our office staff and faculty to address day-to-day concerns effectively. Thank you for your cooperation in maintaining a harmonious and thriving educational environment at JCA.